ARE WALK-INS WELCOME?
We highly recommend to book your appointment in advance. We cannot guarantee availability for walk-ins. Our appointments may be booked online or by phone within 30 minutes of the desired time slot.
HOW DO I BOOK AN APPOINTMENT?
Our appointments may be booked online or by phone. We encourage our customers to use our online booking as it is the most convenient and fastest method. Your appointment will be confirmed right after booking via text and/or email.
How far in advance can I book an appointment online?
You may be able to book an appointment online within 30 minutes of the desired time slot.
Is there a cancellation fee?
We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment or you may be charged a cancellation fee of 50% of the value of the service. Also, if service was bought at a discount, cancellation fee is 50% of regular amount.
Can I change/cancel my appointment online?
Yes, you may reschedule or cancel your appointment at any time up to 24 hours in advance.
Why do I need a credit card to place an appointment? Will I be charged?
Your credit card will not be charged. Per our cancellation policy, we require to have a credit card on file in the event the customer does not show up to the appointment. It is then that we charge a 50% no-show fee.
Can I use the same credit card used to place the appointment to pay for the service?
Yes, at the time of booking make sure you check the box "I authorize Feeling Great Massage to store this card for future purchases."
CAN I BOOK AN APPOINTMENT FOR SOMEONE ELSE?
i see you offer discounts in bulk, could i share them with others?
Yes! We ask you to please provide name and phone number of whom you are sharing with, as the purchase is linked to your account and our receptionist will need this information to redeem the session on your behalf. You may also visit our Online Store for Gifts and Deals to purchase a session for someone else.
I booked an appointment but did not receive a confirmation, what do I do?
Your appointment will be confirmed right after booking via text and/or email. If you did not receive a confirmation we ask you to please either try booking again or call us at (703)663-8600 to assist you, as your appointment request might have felt through. We do apologize for the inconvenience.
I need to buy a gift. what is the process?
You may purchase Gift Certificates or eGift cards in our online store. eGift cards have a dollar amount that can be used towards the purchase of any service. Gift Certificates are prepaid services. You may choose a template for both eGift cards and Gift Certificates.
do gifts expire?
eGift Cards do not have an expiration date. Gift Certificates have a 1 year expiration date.
HOW LONG IN ADVANCE SHOULD I SHOW UP TO MY APPOINTMENT?
If this is your first time, we recommend you arrive at least 10 minutes prior to your appointment. You will need to fill out an intake form. To save time, you may print it, fill it out, and turn it in the day of your appointment. You can download the form here. Visit our First Visit page to learn more.
Do i need to tip in cash?
It is preferred but not necessary. When paying with a credit card, you may add a tip.
how much should one TIP for a massage?
The common rule is 20% of the full amount of the session to show your therapist your appreciation.
if i have a fever, could i still get a massage?
No. Fever means your body is fighting an infection and a massage could exacerbate it by spreading out the infection to the rest of your body. Also, we do not want to put anyone else at risk in the case you are contagious.
is there showers available at your facility?
Currently, we do not offer shower facilities.