To learn more about our Covid-19 Protocol and what to expect on your visit, please click the link below.
Booking appointment
Are walk-ins welcome?
We recommend to book your appointment in advance by booking online. Or call us to inquire about availability.
How do I book an appointment?
Our appointments may be booked online or by phone. We encourage our customers to use our online booking as it is the most convenient and fastest method. Your appointment will be confirmed right after booking via text and/or email.
How do I book a recovery treatment after surgery?
Best way is to call us directly, we will ask details of the procedure and exact surgery date to determine when we can safely start treatment. Please know we book these sessions at least One Month in advanced starting at three-sessions per week.
What is your cancellation/rescheduling policy?
Please provide at least 48-hours notice to avoid a fee. Call us at (703)663-8600, or use the confirmation link sent at time of booking and you will receive a notification of the cancellation. During non-business hour is best to email us.
Less than 48 hours ,your credit card will be charged:
Pre-paid sessions (ie: packages, gift certificates & gift cards) and cancellation fees are nonrefundable.
In the case of inclement weather we will do our best to provide advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment.
Late cancellation due to emergency, illness, or inclement weather will generally not result in any fee charges, but this is determined on a case-by-case basis.
Please understand we provide services by appointment only and when you cancel or miss your appointment without proper notice, we are unable to fill the appointment slot in short notice. This is an inconvenience to your massage therapist and to other clients as well, who otherwise will miss the chance to receive the services they need.
Thank you for your support and understanding.
Less than 48 hours ,your credit card will be charged:
- 50% of session price for 60min, 75min or 90min
- Full session price for 30min or 45min
- Full price for any session.
Pre-paid sessions (ie: packages, gift certificates & gift cards) and cancellation fees are nonrefundable.
In the case of inclement weather we will do our best to provide advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment.
Late cancellation due to emergency, illness, or inclement weather will generally not result in any fee charges, but this is determined on a case-by-case basis.
Please understand we provide services by appointment only and when you cancel or miss your appointment without proper notice, we are unable to fill the appointment slot in short notice. This is an inconvenience to your massage therapist and to other clients as well, who otherwise will miss the chance to receive the services they need.
Thank you for your support and understanding.
Can I cancel my appointment online?
Yes, you may reschedule or cancel your appointment at any time up to 48-hours prior to your appointment by using the confirmation link sent to you by email and/or text. Please read our cancellation & rescheduling policy to avoid fees.
Why do I need a credit card to place an appointment? Will I be charged?
Your credit card will not be charged when booking the appointment, card will be kept on hold. Per our cancellation policy, we require a credit card on file in the event of a cancellation under 48-hours or a No-show to the appointment. It is then that we charge a fee. See our cancellation policy to learn about our fees.
Can I pay with the credit card used to place the appointment/credit card on file?
To pay with a card on-file, check the box "I authorize Feeling Great Massage to store this card for future purchases" when booking appointment. Please know that a 2% convenience fee will be added to your bill for not having the card with you. Unfortunately, our credit card processing system charges us 4% for this transaction.
Can I book an appointment for someone else?
Yes, you can. It is best to book the appointment under that person's name. However, keep in mind that the appointment is not paid in advanced. If you would like to pay for the session, please purchase an eGift Card.
I see you offer discounts for massage packages, could I share them with others?
Yes! but only for therapeutic massage packages. We ask you to please provide name and phone number of whom you are sharing with, as the purchase is linked to your account and our receptionist will need this information to redeem the session on your behalf. You may also visit our Online Shop for eGifts to purchase a session for someone else.
I booked an appointment but did not receive a confirmation, what do I do?
Your appointment will be confirmed right after booking via text and/or email. If you did not receive a confirmation we ask you to please either try booking again or call us at (703)663-8600 to assist you, as your appointment request might have felt through. We do apologize for the inconvenience.
What is the refund policy?
Pre-paid sessions, packages, gift certificates and gift cards are nonrefundable. Fees are also nonrefundable.
Gift
I need to buy a gift, what is the process?
You may purchase eGift cards using our online store. eGift cards contain a dollar amount which can be used towards the purchase of any service. You may choose a design and add a personalized note. If you prefer a physical Gift Card, you may visit our store during business hours.
Do gifts expire?
Gift Cards do not have an expiration date. Gift Certificates have a 1 year expiration date.
I received a gift, how do I redeem it?
That is fantastic! you will need to book a session following the booking site process including a credit card number to hold the session. If you received a Gift Certificate, know the type and length of the session before booking.
If you received a Gift Card, you may check the value here. At the time of the appointment, simply communicate to the receptionist you have received a gift and would like to redeem it upon arrival.
If you received a Gift Card, you may check the value here. At the time of the appointment, simply communicate to the receptionist you have received a gift and would like to redeem it upon arrival.
Appointment
How long in advance should I show up to my appointment?
If this is your first visit, we recommend you come in 15 minutes prior to your appointment to avoid any traffic in our lobby. You will need to fill out new client forms. We highly advice you to email it (or print it) prior to the day of your appointment to save time. Visit our First Visit page to learn more.
Do I need to TIP in cash?
As of Feb. 2023, we are only able to take Cash tip or Venmo. Thank you for understanding.
How much should one TIP for a massage?
The common rule is 20% of the full amount of the session to show your therapist your appreciation.
If I have a fever, could I still get a massage?
No. Fever means your body is fighting an infection and a massage could exacerbate it by spreading out the infection to the rest of your body. And also, we do not want to put anyone else at risk in the case you are contagious. Call us as soon as possible, we will gladly reschedule.
Is there showers available at your facility?
We do not offer shower facilities.
I recently gave birth, can I schedule a massage?
Postnatal Massage is just as important for recovery after giving birth. As early as 5 days after delivery a massage can be performed. It is considered postnatal until 6 weeks after giving birth. This period of time, is how long it generally takes for the uterus to return to its nonepregnant size. For this reason, the massage therapist has to consider the positioning and modify the abdominal bodywork as precaution. If there were issues during delivery, please check with your doctor before making an appointment.
My doctor recommended lymphatic drainage massage, do I need a prescription prior to booking?
No prescription needed, but it is helpful for the therapist to know your doctor's recommendations and/or diagnosis.
I need an itemized receipt for my massage, how do I get one?
For an itemized receipt, simply request one upon checkout with the receptionist. Itemized receipts are emailed to you, so make sure you provide an email address.
What if I'm running late to my appointment?
Please call us ahead to let us know (703)663-8600. We will provide you the remainder of your time and the session rate will remain as originally booked.
