To learn more about our Covid-19 Protocol and what to expect on your visit, please click the link below.
Booking appointment
Are walk-ins welcome?
We recommend to book your appointment in advance by booking online. Or call us to inquire about availability.
How do I book an appointment?
Our appointments may be booked online or by phone. We encourage our customers to use our online booking as it is the most convenient and fastest method. Your appointment will be confirmed right after booking via text and/or email.
How do I book a recovery treatment after surgery?
Best way is to call us directly, we will ask details of the procedure to determine when we can safely start treatment. Please know we book these sessions at least One Month in advanced, treatments starting at three-sessions per week for best recovery.
What is your cancellation/rescheduling policy?
Please provide at least 48-hours notice to avoid a fee. Call us at (703)663-8600, or use the confirmation link sent at time of booking and you will receive a notification of the cancellation. During non-business hour is best to email us.
Less than 48 hours ,your credit card will be charged:
Pre-paid sessions (ie: packages, gift certificates & gift cards) and cancellation fees are nonrefundable.
In the case of inclement weather we will do our best to provide advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment.
Late cancellation due to emergency, illness, or inclement weather will generally not result in any fee charges, but this is determined on a case-by-case basis.
Please understand we provide services by appointment only, we do not double book, and when you cancel or miss your appointment without proper notice, we are unable to fill the appointment slot in short notice. This is an inconvenience to your massage therapist and to other clients as well, who otherwise will miss the chance to receive the services they need.
Thank you for your support and understanding.
Less than 48 hours ,your credit card will be charged:
- 50% of session price for 60min, 75min or 90min
- Full session price for 45min
- Full price for any session.
Pre-paid sessions (ie: packages, gift certificates & gift cards) and cancellation fees are nonrefundable.
In the case of inclement weather we will do our best to provide advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment.
Late cancellation due to emergency, illness, or inclement weather will generally not result in any fee charges, but this is determined on a case-by-case basis.
Please understand we provide services by appointment only, we do not double book, and when you cancel or miss your appointment without proper notice, we are unable to fill the appointment slot in short notice. This is an inconvenience to your massage therapist and to other clients as well, who otherwise will miss the chance to receive the services they need.
Thank you for your support and understanding.
What is the refund policy?
Pre-paid sessions, packages, gift certificates and gift cards are nonrefundable. Fees are also nonrefundable.
I booked an appointment but did not receive a confirmation, what do I do?
Your appointment will be confirmed right after booking via text and/or email. If you did not receive a confirmation we ask you to please either try booking again or call us at (703)663-8600 to assist you, as your appointment request might have felt through. We do apologize for the inconvenience.
Can I pay with the credit card used to place the appointment/credit card on file?
To pay with a card on-file, check the box "I authorize Feeling Great Massage to store this card for future purchases" when booking appointment. Please know that a 2% convenience fee will be added to your bill for not having the card with you. Unfortunately, our credit card processing system charges us 4% for this transaction.
Can I book an appointment for someone else?
Yes, you can. It is best to book the appointment under that person's name. However, keep in mind that the appointment is not paid in advanced. If you would like to pay for the session, please purchase an eGift Card.
I recently gave birth, can I schedule a massage?
Postpartum Massage is just as important for recovery after giving birth. As early as 5 days after delivery a massage can be performed. It is considered postpartum until 6 weeks after giving birth. This period of time, is how long it generally takes for the uterus to return to its nonepregnant size. For this reason, the massage therapist has to consider the positioning and modify the abdominal bodywork as precaution. If there were complications during delivery, please check with your doctor before making an appointment. Post C-section, we can see you 2 weeks post surgery for Lymphatic Drainage with clearance from your doctor.
My doctor recommended massage, do I need a prescription prior to booking?
No prescription needed, but it is helpful for the therapist to know your doctor's recommendations and/or diagnosis.
Gift
How do I buy a gift card?
You may purchase eGift cards using our online store. eGift cards contain a dollar amount which can be used towards the purchase of any service. You may choose a design and add a personalized note. If you prefer a physical Gift Card, you may visit our store during business hours.
Do gifts expire?
Gift Cards do not have an expiration date. Gift Certificates have a 1 year expiration date.
I received a gift, how do I redeem it?
That is fantastic! book a session following the booking site process including a credit card number to hold the session.
If you received a Gift Certificate, know the type and length of the session before booking.
If you received a Gift Card, you may check the value here.
Upon arrival to your appointment, let the receptionist know you will like to redeem your gift. Please don't hesitate to call us if you need assistance, we are always happy to help.
If you received a Gift Certificate, know the type and length of the session before booking.
If you received a Gift Card, you may check the value here.
Upon arrival to your appointment, let the receptionist know you will like to redeem your gift. Please don't hesitate to call us if you need assistance, we are always happy to help.
Appointment
How long in advance should I show up to my appointment?
If this is your first visit, we recommend you come in 15 minutes prior to the start of your appointment. You will need to fill out designated forms. Visit our First Visit page to learn more.
Do I need to TIP in cash?
As of Feb. 2023, we are only able to take Cash tip or Venmo. Thank you for understanding.
What if I'm running late to my appointment?
Please call us ahead to let us know (703)663-8600. We will provide you the remainder of your time and the session rate will remain as originally booked. Please understand we set time aside just for your appointment, we do not double-book clients to be able to provide the best care.
If I have a fever, could I still get a massage?
No. Fever means your body is fighting an infection and a massage could exacerbate it by spreading out the infection to the rest of your body. And also, we do not want to put anyone else at risk in the case you are contagious. Call us as soon as possible, we will gladly reschedule.
I need an itemized receipt for my massage, how do I get one?
Itemized receipts can be requested upon checkout with the receptionist and then emailed to you, make sure you provide your email address.