FAQs

Booking

How do I book an appointment?

Our appointments may be booked online or by phone. We encourage our customers to use our online booking system as we believe it is the most convenient way.

 

Are walk-ins welcome?

We highly recommend to book your appointment in advance. We cannot guarantee availability for walk-ins. Our appointments may be booked online or by phone within 30 minutes of the desired time slot.

 

How far in advance can I book an appointment online?

You may be able to book an appointment online within 30 minutes of the desired time slot.

 

Is there a cancellation fee?

We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment or you may be charged a cancellation fee of 50% of the value of the service. Also, if service was bought at a discount, cancellation fee is 50% of regular amount.

 

Can I change/cancel my appointment online?

Yes, you may reschedule or cancel your appointment at any time up to 24 hours in advance.

 

Why do I need a credit card to place an appointment? Will I be charged?

Your credit card will not be charged. Per our cancellation policy, we require to have a credit card on file in the event the customer does not show up to the appointment.  It is then that we charge a $40 no-show fee.

 

Can I use the same credit card used to place the appointment to pay for the service?

Although our system places your credit card on file to be used in the even of no-show, we cannot use it to pay for the service. It will only be possible if you present and swipe your credit card at the time of payment. If you are booking the appointment for someone else and would like to pay for it as a gift, please visit our Gift page for more details.

 

I need to buy a gift, what is the process?

You may purchase your gift on our online store. You will receive a gift certificate within 24 hours of placing your order. .

 

How far in advance should I show up to my appointment?

If this is your first time, we recommend you arrive at least 10 minutes prior to your appointment. You will need to fill out an intake form. To save time, you may print it, fill it out, and turn it in the day of your appointment. You can download the form here.

 

What is the actual time of the session?

Unlike many other massage therapy places, you get to enjoy the full 60 or 90 minutes of the session. All of our appointments are spaced out such that you don't have to rush to leave. In fact, we encourage our clients to take a short nap after the session. Visit our "First Time" page to learn more.

 

Massage Session

How far in advance should I show up to my appointment?

If this is your first time, we recommend you arrive at least 10 minutes prior to your appointment. You will need to fill out an intake form. To save time, you may print it, fill it out, and turn it in the day of your appointment. You can download the form here. Visit our First Visit page to learn more.

 

What is the actual time of the session?

Unlike many other massage therapy places, you get to enjoy the full 60 or 90 minutes of the session. All of our appointments are spaced out such that you don't have to rush to leave. In fact, we encourage our clients to take a short nap after the session. Visit our First Visit page to learn more.

Gift

I need to buy a gift, what is the process?

You may purchase your gift at our online store. You will receive a gift certificate within 24 hours of placing your order.

 

Can I book an appointment for someone else and use the credit card I used during booking to pay for his/her session?

You may book an appointment for someone else. Unfortunately, the credit card used at the time of booking is used in the event the customer does not show up. We do not store the credit card info, therefore, there is no credit card "on file" to charge. The best way to pay in advance for a session is to use our online store.

Contact Us

Feeling Great Massage - Falls Church

712 W. Broad St. Suite B-2

Falls Church, VA 22046

 

Feeling Great Massage - Vienna

370 Maple Ave. West Suite 2

Vienna, VA 22180

 

(703) 663 - 8600

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